Mickey Crowe, RBSM, CBSE will lead participants through a 90 minute webinar review of RBSM Volume 1 - Account Management.

Mickey Crowe, RBSM, CBSE has been involved in custodial operations for over thirty five years. Crowe owned his own Building Service Contracting business in central Florida for twenty two years and stays involved in the industry. Crowe credits much of his success to the RBSM/CBSE training as well as mentoring from supportive colleagues over the years. He is recognized as a trainer and consultant with the goal of promoting professionalism within the BSC industry. Crowe can be reached at CTCG50@gmail.com.

Claudia St. John will lead participants through the RBSM Volume 2 manual - Hiring & Firing.

The success or failure of building service professionals depends in a very great measure on the quality of their people. It is employees who essentially deliver a company’s service and value to its clients. The significance of selecting and hiring good people, effectively training and directing their performance, and in unavoidable circumstances, terminating, cannot be overemphasized.  This volume will:

1. Identify effective recruiting methods;
2. List guidelines for preparing job descriptions;
3. Identify effective methods of screening job applicants;
4. List criteria for selecting the most qualified job applicants; 
5. Define the “at-will” employment relationship and explain how it is established;
6. Help you establish realistic and achievable performance standards and effective performance appraisal systems;
7. Outline how employee discipline and termination should be handled, and 
8. Identify measures to prevent claims of discrimination or wrongful discharge throughout the employment process.

Christine Schad, RBSM, is the Founder and President of Advanced Maintenance Solutions, LLC, which services commercial businesses throughout Northeast Wisconsin. Christine’s background in the JanSan Industry goes back 30 years, when she began working part time cleaning offices at a local insurance company to supplement family income. Christine is an enthusiastic and energetic spokesperson for the BSC industry; she credits an unwavering commitment to service, ongoing education and continuous improvement for her company’s growth and success to date.

Sharon Cowan, CBSE is the former President and CEO of a multimillion dollar regional commercial and residential cleaning company. Sharon grew her company to million dollar levels and over 100 employees using her background in business development, strategic planning, national corporate leadership and education. She has long been an advocate of BSCAI as her go to resource for education when new to the business. She has been a guest speaker and seminar leader for BSCAI and ARCSI and twice won marketing awards from the BSCAI. In addition to one on one coaching internationally, Sharon conducts live workshops throughout the United States teaching cleaning business owners how to maximize profits and grow their businesses.

RBSM Virtual Workshop Volume 5 - Safety & Security will be led by Christine Schad, RBSM. 

Christine Schad, RBSM, is the Founder and President of Advanced Maintenance Solutions, LLC, which services commercial businesses throughout Northeast Wisconsin. Christine’s background in the JanSan Industry goes back 30 years, when she began working part time cleaning offices at a local insurance company to supplement family income. Christine is an enthusiastic and energetic spokesperson for the BSC industry; she credits an unwavering commitment to service, ongoing education and continuous improvement for her company’s growth and success to date.

Floor Care, Carpet Care, and Cleaning Chemicals will be led by Tom Heveron, CBSE. Tom is a second generation BSC that has been in the industry for 38 years that was taught his skills with hands on experience at every level. Tom has worked in all environments throughout his career, Multi Tenant, Factories, Colleges, Hospitals, Government Buildings, Window Cleaning, Floor/Carpet Cleaning and everything in between. Tom has managed millions of Square feet with thousands of employees. For the Past 14 years he has been the CEO of Beachland Cleaning Service in Vero Beach Florida. Tom is also known nationally for his Philanthropic contributions. Beachland Cleaning Service has been a Cleaning for a Reason Foundation Partner for 6 years helping women who are being treated for cancer. Since 2007 Beachland Cleaning Service has provided more then $100,000 in Free home cleanings, Grants, Celebrity Endorsement and fund raisers to the Cleaning for a Reason Foundation. In 2009 Tom was awarded the Cleaning for a Reason National Participating Partner of the Year.

RBSM Virtual Workshop Volume 7 - General Office